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What is the Role of a Restaurant Manager

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Restaurant Owners...I want to share with you exactly what the role of a restaurant manager is. To learn more please either watch the video above or click the link below to read the transcript or listen to the podcast on my website. Also, please leave your questions or comments I will answer them all. WATCH THIS VIDEO ON OUR WEBSITE: http://therestaurantboss.com/the-role-of-a-restaurant-manager/ FREE RESTAURANT TRAINING TIPS: http://TheRestaurantBoss.com MORE FREE RESTAURANT TRAINING TIPS: http://RestaurantProfitandPerformance.com SUBSCRIBE: http://www.youtube.com/subscription_center?add_user=gromfinboss At The Restaurant Boss, I post weekly training tips for restaurants and bar’s. Tips range from food and labor cost, to restaurant specific marketing and management. I welcome you to check it out and sign up for my FREE video training series. LET’S CONNECT! Facebook - http://facebook.com/TheRestaurantBoss Twitter - https://twitter.com/RyanGromfin Instagram - http://instagram.com/ryangromfin MORE GREAT VIDEOS https://www.youtube.com/user/gromfinboss Please be sure to like this video and leave your comments or questions below as well as share this video with your friends, co-workers and other restaurant owners, managers and operators. I promise to respond to every comment or question! Thank you, Ryan Gromfin The Restaurant Boss http://TheRestaurantBoss.com
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Text Comments (486)
citlaly rojas (1 day ago)
Thank you
opinion matter (3 days ago)
F&B is an only industry where all monkeys will tell you how you should run your restaurant. Neither they run one nor own it.
The Restaurant Boss (19 hours ago)
Hi! I am not sure if you are referring to me in this comment, but rest assured I have done my time in both the kitchen and as a restaurant owner and operator before starting my consultancy business.
Echard Bien-Aime (4 days ago)
Great video. 👌🏾
The Restaurant Boss (19 hours ago)
Thank you.
fazly wowfaz (7 days ago)
Hi, I just joined as Junior floor Manager. I have a huge experience. Customer satisfaction wise I'm fine, my task I can do, but the problem is I can't really understand how to get the team support on me. I'm being a very good with them, helping them during the operation and making their life easier. Still some team members are rude on me. I'm having a difficulty when I'm handling my team. I know my self I'm not being strike. What are the actions I should take to control them. Also I'm not getting a senior Management support, so I can get respect from my team. I'm just two months of joined, first thing I need my all other managers to be with me. Right now am not getting good support enough. and I have no idea how to stay confident. Please get me good resource for my problem. Thank you. my mail is [email protected]
The Restaurant Boss (14 hours ago)
I have a training program that will you with this in great detail, but it all comes down to Raining your standards and holding your team to those standards using systems. I always say, manage systems and develop people. You can learn more here: https://therestaurantboss.com/ror
Ryan Almoite (11 days ago)
Hi Ryan. I worked as a teacher for many years and now stepping out of my comfort zone to explore the food business. I learned a lot from your videos. Thank you.
The Restaurant Boss (7 days ago)
Awesome, so glad the videos help you out.
Francisca Frankie (11 days ago)
St Lucia
vijay kumar (12 days ago)
Hello sir am really impressed with your videos and it's motivated me to move further to develop my career goals, thanks a lot for your support by sharing the information about the restaurant manager, need more about restaurant manager duties and responsibilities videos Thanks
The Restaurant Boss (7 days ago)
I am so glad you liked it and we will note your video suggestion ideas!
shrijit Nair (14 days ago)
Helpful video. Is there any age limit for a restaurant manager ??
The Restaurant Boss (14 days ago)
Hi Shirijit! I am assuming you mean how young? Your manager should definitely have experience either working their way up ranks in the restaurant biz or managing other restaurants.
Joshua Proctor (16 days ago)
I just came to make sure that I was doing ok lol All I do is babysit and it’s boring and dull, and I go through times where I’m not always doing something, and then I feel like I’m slacking
The Restaurant Boss (14 days ago)
Reality checks are sometimes needed, right?!
Shaher Mohamed (18 days ago)
i need to know menu engineering category pleas
The Restaurant Boss (14 days ago)
I am not sure what you mean by menu engineering category?
Love your advice. I have a question. How can a manager execute all of these things when the company demand of controlled labor is not realistic to the managers day to day operations? When asked for advice on how to be successful , you're told to figure it out.
The Restaurant Boss (21 days ago)
Sounds like a business model that is setup for failure, run away as fast as you can.
Jannae Bechtel (24 days ago)
I loved your video!
The Restaurant Boss (21 days ago)
I am so glad you liked it!
Lucky Mpofu (25 days ago)
Very helpful and informative. I'm looking at things in a different light now. Makes more sense to follow those steps. Thank you
The Restaurant Boss (21 days ago)
Awesome, so glad the video helped you out!
Sandeep kanojiya (26 days ago)
Can you make video on Food and beverage controllers job description
The Restaurant Boss (21 days ago)
Thank you for the suggestion! We have added it to the list!
Malcolm McGrath (28 days ago)
good stuff, I run a cabinet shop, but I think that the construction industry needs to learn a bit more agility from other industries. Thanks
The Restaurant Boss (21 days ago)
Completely agree you can learn a lot from other's example as well.
Clayton Malliah (28 days ago)
Hello Ryan , great video 👍🏻👍🏻👍🏻🙏🏻
The Restaurant Boss (21 days ago)
Thank you!
alex milne (1 month ago)
I some how managed to land a manager job at a popular restaurant chain, no management or restaurant experience. Applied to be a server and she liked me, I’m kinda freaking out! Any advice?
The Restaurant Boss (1 month ago)
Congrats! Have you seen my online training program called Restaurant Owners Roadmap, it would be a huge help. https://therestaurantboss.com/ror
Eduardo Castellon (1 month ago)
Can you come talk to my managers?!?
The Restaurant Boss (1 month ago)
Absolutely! Check out this page. https://therestaurantboss.com/coaching/
Derek Howard (1 month ago)
A good series and excellent source of information in an easy to swallow format😁. I own a consulting company with numerous Hospitality and Restaurant clients in different market segments, physical locations and most with unique menus and corresponding delivery styles, processes & procedures. So as much as they differ in certain aspects, they have many of the same industry best-practices, technologies and KPI's to measure performance. I am viewing your management videos on You-Tube and will place links in various online access points and distribution methods th share the wealth of knowledge you have generated and so kindly provide to the industry participants! These videos will,also be standard training material for my clients! . www.CountrymanConsultants.com. www.Facebook.com/CountrymanConsultants. Derek Howard, Countryman Business Consultants. 573-693-2553
The Restaurant Boss (1 month ago)
Thank you for the compliment and also for sharing my videos! I also offer consulting services. :) https://therestaurantboss.com/coaching/
Tatenda Karongo (1 month ago)
Hi. Would you mind if i have chat with you in your mailbox
The Restaurant Boss (1 month ago)
You can visit https://therestaurantboss.com/coaching/ and see about setting up a coaching session with me. :)
ahmad alshiekh (1 month ago)
Thanks alot thus video is more than good . Very helpful One quastion did u mean thw managment level by ur spech im general or there is any different between manager and assistant manager in those advises
The Restaurant Boss (1 month ago)
This applies to anybody in a managerial role.
Yes to Better Days (1 month ago)
The Restaurant Boss (1 month ago)
You are very welcome! Glad you are finding value in my tips.
Oistar (1 month ago)
Great video. Very helpful.
The Restaurant Boss (1 month ago)
Thank you!
Bradley Dunne (1 month ago)
Hi Ryan, For about two years I worked in a fast food restaurant and I noticed that many employees that worked there alongside me that cared so much about their jobs got waived aside whenever there was a possibility of a promotion while at the same time other employees who didn't seem to care as much and constantly got complaints, write ups, etc. were getting them. I know there are different situations for every establishment but have you ever experienced something like that while on the job? And can you tell me any tips to avoid getting stuck in this trap.
The Restaurant Boss (1 month ago)
Unfortunately, because most restaurants don't have clear ways of measuring employees performance, promotions are based on popularity rather than skills and dedication. In fact the employees that care the most are usually more quiet with their heads down working, so less in the face of managers and this can happen.I would suggest finding a restaurant and management team to work for that is truely dedicated to their proffesion where you hard work will shine, if that is not possible then I would suggest that you keep up your good work, but constantly let your managers and owners know your goals and interest in promotions. Learn the next job before it is even available.
Ethan Bult (1 month ago)
Starting a new job as a restaurant manger in a busy mall tomorrow this video has really clarified a lot for me to prep myself for my 1st day
The Restaurant Boss (1 month ago)
Good luck on the new job! So glad we were able to help you out.
zenek kowalski (1 month ago)
good video
The Restaurant Boss (1 month ago)
Thank you!
gopal Basyal (1 month ago)
Well explained
The Restaurant Boss (1 month ago)
Thank you!
Kim Patton (1 month ago)
Thanks Ryan. Your videos never disappoint. Your literally coaching me thru this venture.
The Restaurant Boss (1 month ago)
Your welcome! So glad you are finding value in the content.
Binit kumar (1 month ago)
i need ur help regarding interview as a restaurant manger
The Restaurant Boss (1 month ago)
Good luck with your interview. If you search the YouTube channel, we have discussed this subject.
Cyndi Craig (1 month ago)
I love the orchestra analogy!
The Restaurant Boss (1 month ago)
zee zee (1 month ago)
I watched your videos all the time and they're so helpful to me
The Restaurant Boss (1 month ago)
Thank you! Glad you are finding value in the content.
Tommy Haryoko (1 month ago)
Ryan, thanks for the informative video. Could you describe more about checklist and prepsheet
The Restaurant Boss (1 month ago)
Please check this out and create your free account: https://clickbacon.com you can review examples.
Andres Serrano (1 month ago)
hi ray have question about I working McDonald and I'm part time but my manager she not considered I have other job I work 5pm to 2 am and she put me 6 am to 2pm every day on my 5 day
The Restaurant Boss (1 month ago)
I would have another conversation with her. If she doesn't help, then maybe this isn't the job for you. Good luck!
Andres Serrano (1 month ago)
ask her to changed but she not even not considered my other job the leave me early left
Bobby Martin (1 month ago)
Devendra Giri (1 month ago)
Thanks for the video. Can you upload some with interwievs with spicific thing that a restaurant manager should be doing !
The Restaurant Boss (1 month ago)
We will add it to our list - thank you for the suggestion.
Ashok rohira (2 months ago)
abdel1ish (2 months ago)
Great presentation Thank you
Jeff Relf (2 months ago)
Yo this video was very informational. I have a phone call worth of questions this shit changed my life w knowing I CAN Handle this. No worries I understand there are weirdos out there, but man I think with your advice and my ambition there could be one more successful restaurant in the making....Thanx
The Restaurant Boss (1 month ago)
Hi Jeff! Visit this page and feel free to reach out via the form if you are still interested. https://therestaurantboss.com/start-here-a/
frank harris (2 months ago)
This is awesome great info love it
Ahmed Al-Ameer (2 months ago)
Thank you boss
Joseph bernard (2 months ago)
Hey can you do a video on preparing for a Restaurant manager interview?
Joseph bernard (1 month ago)
great thanks
derrick williams (1 month ago)
Yes that will be nice
The Restaurant Boss (2 months ago)
Thank you for the suggestion!
MorningHawk101 (2 months ago)
very well said and done. sharing with my team
MorningHawk101 (2 months ago)
My boss actually took my advice and played this during a meeting . I followed it up with if you guys don't step it up and do your jobs you can step out and get replaced. Hold your people accountable because I will hold you to the line. No more excuses.
The Restaurant Boss (2 months ago)
Ha ha, they are going to HATE me, but I don't care. We all need to step up our games if we are going to thrive.
Dave (2 months ago)
The Restaurant Boss (2 months ago)
You don't agree???
Akash Saikia (2 months ago)
it has been three months or more but my restaurant is still not giving a fix sale . can you guide me on this part
The Restaurant Boss (2 months ago)
What does that mean?
Denzel Sharper (3 months ago)
You gained a new subscriber. I will be checking up on your website also.
The Restaurant Boss (3 months ago)
Welcome, so happy to have you here.
Lord Trevor LIndeman (3 months ago)
Hi.....Thank you for your videos. Helpful as I have returned back into hospitality here in the UK....
The Restaurant Boss (3 months ago)
Your Welcome.
Vishnu s raj (3 months ago)
It was nice tip
The Restaurant Boss (3 months ago)
Zahara Sayed (3 months ago)
Efren Vergara (3 months ago)
Great video and thanks for sharing, im watching your videos to check what my manager on my restaurant should be doing 👌🏽
The Restaurant Boss (3 months ago)
Forget about what they should be doing by my standards, what do you need them to be doing.
Andrew Ball (3 months ago)
Thanks Ryan, I'm new to the industry. Great video - very helpful.
The Restaurant Boss (3 months ago)
Deborah Rousseau (3 months ago)
how do you avoid burn out or better work/life balance?
The Restaurant Boss (3 months ago)
You must have systems in place so you can take some time off an know that others will execute when you are not there. You just can't work all the time.
Maryam Bakhtiari (3 months ago)
Hello could you please advise me how can I ask you about my university project about restaurant management in London thanks
Sanjula Dilshan (1 month ago)
Maryam Bakhtiari Hy
The Restaurant Boss (3 months ago)
there is a contact form on my website, reach out to me and see if I can help in anyway.
Mo Moss (3 months ago)
Thanks you
The Restaurant Boss (3 months ago)
Your Welcome.
Charlene Evans (3 months ago)
I'm starting a new beginning in asstiant manager position and I enjoyed it and very helpful..thank you
The Restaurant Boss (3 months ago)
Your welcome.
Deepak Gohar (3 months ago)
How to control team
Deepak Gohar (3 months ago)
Thanks sir
Deepak Arya (3 months ago)
Control with control check points, like checklists and prep list
The Restaurant Boss (3 months ago)
I don't understand?
Christina Lee (3 months ago)
Thank you so much for the details details and more DETAILS.
The Restaurant Boss (3 months ago)
Your welcome.
Amir Reza Km (3 months ago)
Hey i just become a supervisor at a kitchen bar and i really need some advice on what to do exactly thanks a lot, your video helps me.
The Restaurant Boss (3 months ago)
Have you seen my online training program called Restaurant Owners Roadmap, it would be a huge help. https://therestaurantboss.com/ror
BoJackson100 (3 months ago)
Great Info!
The Restaurant Boss (3 months ago)
Tomm Wayfarer (4 months ago)
Thank you very much.
Anita Gomez (4 months ago)
I will be interviewing to become a restaurant manager and I must say this definitely was the light bulb that I needed on rocking that interview. Keep up these videos especially for us newbie restaurant managers.
The Restaurant Boss (4 months ago)
Anita Gomez good luck
hassan mwema (4 months ago)
I was a manger but i was not gud how can i change that plz help
The Restaurant Boss (4 months ago)
Keep reading and watching videos, work on it.
Timothy Steele (4 months ago)
Hi Ankit! Just wondering what would be some starting things a new slightly experienced manager should make sure to become efficient and reached in? Ive been in the industry for about 5 years and I've supervised, been a closing manager, and trainer for server/event server as well as gaining experience in bartending as we speak, so I know essentially the FOH and Floor manager duties and positions but I want to become prepared for the office and logistics quite a bit more
The Restaurant Boss (4 months ago)
Gather a solid of business, financials, numbers, marketing, human resource, leadership etc...the rest is easy.
Albert Sotang (4 months ago)
Sir it was a amazing video...thank you....i wanna ask u one thing....i want to be rest. manager bt i don't hv good qualification nor any hotel diploma course certificates still working hard, practice a lot doing self study abt f&b service...is it possible to me to be restaurant manager in near future?????
Albert Sotang (3 months ago)
The Restaurant Boss thank you sir
The Restaurant Boss (4 months ago)
Most managers don't, go get a job with a company you can grow with.
Satroopa Larose (4 months ago)
thank you it was so helpful
Abraham Molina (4 months ago)
Can I triple like this
Elsa Gomez (4 months ago)
So no matter what type of manager the same rule applies, correct? What advice do you have for absent or long distant hotel or property managers?
The Restaurant Boss (4 months ago)
It is no different, managers but still be on top of everything and ensure that people are doing the jobs expected of them properly and on time. If all employees were perfect, then we would not need managers.
dilip ghising (4 months ago)
I should have to say to you your advice is very helpful for new comers
Octavio Abrego (4 months ago)
Thank you was very helpful and yes we are the babysitter
abdelaziz tribake (4 months ago)
good job sir
Walid Sayed (4 months ago)
it was great
Megan Sweet (4 months ago)
Got an offer to start up a kitchen in an old theater. I'm young and have little experience with being on my own. I'm ambitious and personable. I am culinary trained and have experience in both small and corporate business atmosphere. I would appreciate any information you wish you had when you started out. Especially in the area of setting up kitchen flow and ordering.
Abdulaziz Khan (5 months ago)
Thank you!
Jennifer LaDuca (5 months ago)
I am a host in a restaurant and there is not a cohesive style among management. Everyone does/says something different!!
you know Who (5 months ago)
I'm moving into restaurant management after many years of FOH experience. I feel excited and confident in my abilities to manage in most areas. What I'm concerned about is how to deal with staff patiently when I have to tell them a third, fourth, fifth... time. Any tips for staying positive and patient with young / inexperienced staff?
akoh blaise (5 months ago)
Can anyone with no experience manage a restaurant? Got plans to open a restaurant in the nearest future.but got no experience.do you think i can do it or does it take work experience?
Carol Moore (5 months ago)
get it together Steve
KOUAME hermann (5 months ago)
good advice for managers thanks a lot
The Restaurant Boss (5 months ago)
Your welcome.
Gregori Philips (5 months ago)
Thanks man ! I like your advice.
The Restaurant Boss (5 months ago)
Thanks for the comment.
James Brown (5 months ago)
How should a restaurant manager deal with chronic short-staffing?
The Restaurant Boss (5 months ago)
Hire more people...
GINA BURTON (6 months ago)
This was awesome!!!
The Restaurant Boss (6 months ago)
so glad you enjoyed it.
chuck zamora (6 months ago)
i work at goodwill for 9 nutchs this is may 3 year we have a boss how has know reseacket for eneone at all he das not wont to be thear for us we all have know respeackt for our boss at all it is not our falt it is the bossis falt the 2 out of the 5 mangers we have at the grafton goodwill thy think thay know it all thay DO NOT FIRE SOME POPIL THAY DESERFD TOBE FIRED
Momo Kin (6 months ago)
i need to meat you am a chef how can i you a fantastic
Adiel hernandez (6 months ago)
Where can i start to be a kitchen manager with no kitchen manager experience. But i have 5 yrs cooking experience?
The Restaurant Boss (6 months ago)
find the restaurant you want to work at and take a job cooking then start adding responsibility to your workload before they give it to you. I was never "promoted" I earned my next position way before the position was available, then it was given to me.
Alejandro Vasquez (6 months ago)
Thank You sir
Chef Mario Dean Lacy (6 months ago)
Great page!! Loaded with insight. Thanks Boss!!
The Restaurant Boss (6 months ago)
Your welcome Chef.
Lexter Mike Santos (6 months ago)
Hello Sir. I wanna know what are the specific role of a restaurant manager especially when it comes to calculation, validating and anything about the income of the business.
The Restaurant Boss (6 months ago)
Totally depends on your restaurant, every owner expects different things.
oscarb780 (6 months ago)
Great video, I feel like I needed some refreshing of this material! Thanks!
The Restaurant Boss (6 months ago)
A managers job is so weird right and hard to explain.... let me try in one word......MANAGE!
ARTHUR BANDA (7 months ago)
Very interesting and educational
The Restaurant Boss (7 months ago)
Cool, glad you enjoyed.
love me baby (7 months ago)
The managers i know are really doing nothing but only scold people that looks dumb to them. Without them I am sure the restaurant will still works 100%
love me baby (7 months ago)
The Restaurant Boss This literally happens in 5 star hotel restaurant i am currently working at
The Restaurant Boss (7 months ago)
We need managers, but not managers like that.
Bonney Navarro (7 months ago)
How to develop the best checklists for your restaurant?
The Restaurant Boss (7 months ago)
search my site for checklist, I have 4 or 5 videos on this. https://theresturantboss.com
Prepper Bob (7 months ago)
So when you're starting an existing restaurant and the employees are used to it being very relaxed and unmanaged how do you go about turning that around
The Restaurant Boss (7 months ago)
Like ripping a band-aid off. Be polite but from day one, set the new standard. You might lose some staff, I hope not, but you might. You need to set the expectation from day one.
ivory nemorin (7 months ago)
Great information, keep on creating.
Will Sheifer (7 months ago)
Very well done. You tell it how it is and I think that your part on saying how this really is the job (babysitting) and ensuring standards are met is the best way to put it. You are not their to be friends first.
The Restaurant Boss (7 months ago)
Managers are supposed to manage, THAT IS THE JOB!
Connor Thomas (7 months ago)
Wonderful video. I liked your tempo for it seemed to be even in teaching at the pace of the busiest part of a day.
klaus zander (8 months ago)
Having been in this business a live time and owning a restaurant for 26 years this is a very good video Congratulations
The Restaurant Boss (7 months ago)
Thanks boss.
Stewart Craig (8 months ago)
Hi can you tell me what dos the operation manager do compered to GM  Thanks for your great video's
The Restaurant Boss (8 months ago)
Depends on your restaurant, you decide.
Gail Cirone (8 months ago)
Just hired as a weekend assist manager. Have had expeience at functions, organizing food and flow but not actually manage at a cafe. I haven't sat down with the owner since it opened and feel the need for clairity from owner as to what her wants are. Is that one of the first steps or do I jump the gun and do what common says and your guidances says to do to make a successful place. Thanks for your advice
Julie Macgregor (8 months ago)
Hello! I have learned so much, thanks !
The Restaurant Boss (8 months ago)
Hi Julie, so glad I could help.
April Myrick (8 months ago)
Awesome video! Great information. Every hotel restaurant manager need this information.
Ryan Gromfin (8 months ago)
Thanks, I appreciate that.
RiGQ Suav3 (8 months ago)
Thank you for putting all of these helpful videos up
The Restaurant Boss (8 months ago)
Your welcome.

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