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What is the Role of a Restaurant Manager

6765 ratings | 170417 views
Restaurant Owners...I want to share with you exactly what the role of a restaurant manager is. To learn more please either watch the video above or click the link below to read the transcript or listen to the podcast on my website. Also, please leave your questions or comments I will answer them all. WATCH THIS VIDEO ON OUR WEBSITE: http://therestaurantboss.com/the-role-of-a-restaurant-manager/ FREE RESTAURANT TRAINING TIPS: http://TheRestaurantBoss.com MORE FREE RESTAURANT TRAINING TIPS: http://RestaurantProfitandPerformance.com SUBSCRIBE: http://www.youtube.com/subscription_center?add_user=gromfinboss At The Restaurant Boss, I post weekly training tips for restaurants and bar’s. Tips range from food and labor cost, to restaurant specific marketing and management. I welcome you to check it out and sign up for my FREE video training series. LET’S CONNECT! Facebook - http://facebook.com/TheRestaurantBoss Twitter - https://twitter.com/RyanGromfin Instagram - http://instagram.com/ryangromfin MORE GREAT VIDEOS https://www.youtube.com/user/gromfinboss Please be sure to like this video and leave your comments or questions below as well as share this video with your friends, co-workers and other restaurant owners, managers and operators. I promise to respond to every comment or question! Thank you, Ryan Gromfin The Restaurant Boss http://TheRestaurantBoss.com
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Text Comments (560)
Sokol Baca (3 days ago)
hello i'm from Albania thanks a lot for the video its great i'm applying for a manager job in a restaurant, i have worked in a restaurant for some time (3 yrs) and i think o know pretty much how it works but i'd be glad if you could fill me in more in depth knowledge on where should i focus more or what aspects of it i am more probably to stumble on problems... just to give me a heads up.... thanks in advance
komersi (18 days ago)
Love the video, really helps, thanks
The Restaurant Boss (15 days ago)
Awesome! So glad to read this.
Tucker Sam (23 days ago)
Hello, I'm 21 . Going to be manager of a restaurant. Hopefully.. and i wanna say hi . Tq for the free video 😂 Salam from Malaysia
The Restaurant Boss (22 days ago)
Good luck with your new job position - very exciting!
İnanç Kızılyürek (30 days ago)
Joel Jass (1 month ago)
awesome content brother,
The Restaurant Boss (26 days ago)
Thank you!
Brandon Wright (1 month ago)
What are the most important things that someone who is new to management should focus on?
The Restaurant Boss (21 days ago)
That management is BABYSITTING, deal with it. That is exactly your role, to make sure shit gets done.
Jhonatan Juarez (1 month ago)
Yo thank you for the advice I been asking my boss for training and all he said is sorry I’ll get to you didn’t mean to put you on the back burner
The Restaurant Boss (25 days ago)
Keep following up with him. See what steps you can take so it's less for him to do. Keep with it!
Cris Wireless (1 month ago)
I watched the video an I think u made a lot of sense I'm studying more information about becoming a manager
Cris Wireless (1 month ago)
WTF??? I did not post this comment. I don't know who gave you access to my YouTube account, but I did not post this comment, nor watch any restaurant videos and dream about becoming a manager.
The Restaurant Boss (1 month ago)
Great! Happy we could help.
Armstrong Olusoji (1 month ago)
‘Managers are babysitters’. Thanks boss
Shyam Puri (1 month ago)
Really Helpful buddy. Kudos!
The Restaurant Boss (1 month ago)
I am so glad you liked it!
heri johari (1 month ago)
welldone bro.
GCOBISA NGCUTWA (1 month ago)
Thank you. This is very helpful to me
The Restaurant Boss (1 month ago)
Awesome, so glad the video helped you out.
Caroline Mhlongo (1 month ago)
I would like to know how to go about greeting customers as a manager.
The Restaurant Boss (1 month ago)
Great topic idea! We have put that on our to-do list.
Enrique Salazar (2 months ago)
You know my life!
The Restaurant Boss (1 month ago)
Nahom Ghidey (2 months ago)
Great job I love your videos. Thank you!!
The Restaurant Boss (1 month ago)
Glad you are finding value in them!
Abayomi Oladeji (2 months ago)
The Restaurant Boss (2 months ago)
Thank you.
Fares awad allah (2 months ago)
hello sir really your chanal is usefull to me keep it up
The Restaurant Boss (2 months ago)
I am so glad you liked it, anything you want me to film for future training let me know.
Shannon Roker (2 months ago)
How can I find more trainings for my employees to give them the tools they need to succeed??
The Restaurant Boss (2 months ago)
I think you would get a ton of value for my one program and so would your staff, plus once you go through the training you get add on the Employee Training Classroom. Checkout my online course at https://therestaurantboss.com/ror
viney kundra (2 months ago)
Lindy Ashe Nemaramba (2 months ago)
Can you give me ideas on how to be the best restaurant supervisor
The Restaurant Boss (2 months ago)
Hi Lindy! Please visit therestaurantboss.com and click on the blog. Then do a search for "manager" or "management". I have a few videos for you to look at. Also, keep an eye out on this channel as we have some things planned! You might want to subscribe to the channel if you haven't already so you don't miss anything.
gillian owens (2 months ago)
It a trainer restaurant .
gillian owens (2 months ago)
Oh ever Friday are class someone has to been the manager in college .
Tammy Kilmer (2 months ago)
Thank you for posting these You Tube videos! I find them very helpful and insightful! Keep posting them!
The Restaurant Boss (2 months ago)
Thanks Tammy!!! Please share my channel with your contacts as well...keeps the content coming!
Thanks for the all knowledge sir Respect from heart ❤ Respect from India 🇮🇳
R.I.P Rebitz (2 months ago)
Hi, i work at a restaurant with my mom and it’s just her and i here at the moment. The owners live in a different state and are only here on occasions. The kitchen here is okay, there a ton of things missing and improvements that can be made that I’m taking action to do. The reason why i am doing this is because the area i am In is up in coming. I want to take role as the kitchen manager and redo the kitchen menu and everything else. What are some things i should start learning and getting familiar with? I’m only 17 but i want to make a slight future out of it.
The Restaurant Boss (2 months ago)
There is a lot of life and learning ahead of you. I would take classes, read books and try to pick up knowledge anywhere you can. If you have time work in other successful restaurants. I think my online course would be a good place for you to start your advanced learning. https://therestaurantboss.com/ror
Vickilla Yaj (2 months ago)
Kira (2 months ago)
I just got promoted but I’m kinda nervous. Thanks for the vid.
The Restaurant Boss (2 months ago)
Good luck!
papu bhai (2 months ago)
Perfect reyan i want to work in ur restaurant. 00923170464646 Whatsapp me
The Restaurant Boss (2 months ago)
Ha! If I had a restaurant...I only do consulting, training, and run clickbacon.com now.
Alole Adzado (2 months ago)
Please should the manager be in the same dress with staff?
The Restaurant Boss (2 months ago)
NO, they should have a slightly different (nicer) shirt or something so your guests know instantly who is who.
Sharonnxz (2 months ago)
Barista to manager with no experience - thanks for your videos, they’ve been a great help.👏🏻
The Restaurant Boss (2 months ago)
Woot! Woot!!! Congratulations and keep up the great work.
MOHAMMAD RAHIM (3 months ago)
What should i do if my emplyee don't listen to me ?
The Restaurant Boss (2 months ago)
There are multiple factors here, but first is make sure you a documented list of expectations and that they are broken down properly into very small tasks. Then if they are still not completing the tasks, you are going to need to impliment some kind of coaching. I suggest using my 5 step feedback formula, found here. There are many reasons why employees don't listen, mostly it comes down to clear communications and resspect. https://pos.toasttab.com/blog/managing-restaurant-employees
Rosa Rojas (3 months ago)
Thank you
opinion matter (3 months ago)
F&B is an only industry where all monkeys will tell you how you should run your restaurant. Neither they run one nor own it.
opinion matter (3 months ago)
+The Restaurant Boss No, I'm not referring you in any manner. I was saying about people who come to our establishment as guests. If you go see doctor, you don't tell them what medicine he should give you, you don't tell lawyer in what panel code he should defend you and you don't even tell dentist how he should clean your teeth. A guest in Bar or Restaurant out of nowhere will say you should charge beers in happy hours and steak should be bigger and that is why your outlet don't make money.
The Restaurant Boss (3 months ago)
Hi! I am not sure if you are referring to me in this comment, but rest assured I have done my time in both the kitchen and as a restaurant owner and operator before starting my consultancy business.
Echard Bien-Aime (3 months ago)
Great video. 👌🏾
The Restaurant Boss (3 months ago)
Thank you.
fazly wowfaz (3 months ago)
Hi, I just joined as Junior floor Manager. I have a huge experience. Customer satisfaction wise I'm fine, my task I can do, but the problem is I can't really understand how to get the team support on me. I'm being a very good with them, helping them during the operation and making their life easier. Still some team members are rude on me. I'm having a difficulty when I'm handling my team. I know my self I'm not being strike. What are the actions I should take to control them. Also I'm not getting a senior Management support, so I can get respect from my team. I'm just two months of joined, first thing I need my all other managers to be with me. Right now am not getting good support enough. and I have no idea how to stay confident. Please get me good resource for my problem. Thank you. my mail is [email protected]
The Restaurant Boss (3 months ago)
I have a training program that will you with this in great detail, but it all comes down to Raining your standards and holding your team to those standards using systems. I always say, manage systems and develop people. You can learn more here: https://therestaurantboss.com/ror
Ryan Almoite (3 months ago)
Hi Ryan. I worked as a teacher for many years and now stepping out of my comfort zone to explore the food business. I learned a lot from your videos. Thank you.
The Restaurant Boss (3 months ago)
Awesome, so glad the videos help you out.
vijay kumar (3 months ago)
Hello sir am really impressed with your videos and it's motivated me to move further to develop my career goals, thanks a lot for your support by sharing the information about the restaurant manager, need more about restaurant manager duties and responsibilities videos Thanks
The Restaurant Boss (3 months ago)
I am so glad you liked it and we will note your video suggestion ideas!
shrijit Nair (3 months ago)
Helpful video. Is there any age limit for a restaurant manager ??
The Restaurant Boss (3 months ago)
Hi Shirijit! I am assuming you mean how young? Your manager should definitely have experience either working their way up ranks in the restaurant biz or managing other restaurants.
Joshua Proctor (3 months ago)
I just came to make sure that I was doing ok lol All I do is babysit and it’s boring and dull, and I go through times where I’m not always doing something, and then I feel like I’m slacking
The Restaurant Boss (3 months ago)
Reality checks are sometimes needed, right?!
Shaher Mohamed (3 months ago)
i need to know menu engineering category pleas
The Restaurant Boss (3 months ago)
I am not sure what you mean by menu engineering category?
Love your advice. I have a question. How can a manager execute all of these things when the company demand of controlled labor is not realistic to the managers day to day operations? When asked for advice on how to be successful , you're told to figure it out.
The Restaurant Boss (3 months ago)
Sounds like a business model that is setup for failure, run away as fast as you can.
Jannae Bechtel (4 months ago)
I loved your video!
The Restaurant Boss (3 months ago)
I am so glad you liked it!
Lucky Mpofu (4 months ago)
Very helpful and informative. I'm looking at things in a different light now. Makes more sense to follow those steps. Thank you
The Restaurant Boss (3 months ago)
Awesome, so glad the video helped you out!
Sandeep kanojiya (4 months ago)
Can you make video on Food and beverage controllers job description
The Restaurant Boss (3 months ago)
Thank you for the suggestion! We have added it to the list!
Malcolm McGrath (4 months ago)
good stuff, I run a cabinet shop, but I think that the construction industry needs to learn a bit more agility from other industries. Thanks
The Restaurant Boss (3 months ago)
Completely agree you can learn a lot from other's example as well.
Clayton Malliah (4 months ago)
Hello Ryan , great video 👍🏻👍🏻👍🏻🙏🏻
The Restaurant Boss (3 months ago)
Thank you!
alex milne (4 months ago)
I some how managed to land a manager job at a popular restaurant chain, no management or restaurant experience. Applied to be a server and she liked me, I’m kinda freaking out! Any advice?
The Restaurant Boss (4 months ago)
Congrats! Have you seen my online training program called Restaurant Owners Roadmap, it would be a huge help. https://therestaurantboss.com/ror
Eduardo Castellon (4 months ago)
Can you come talk to my managers?!?
The Restaurant Boss (4 months ago)
Absolutely! Check out this page. https://therestaurantboss.com/coaching/
Tatenda Karongo (4 months ago)
Hi. Would you mind if i have chat with you in your mailbox
The Restaurant Boss (4 months ago)
You can visit https://therestaurantboss.com/coaching/ and see about setting up a coaching session with me. :)
ahmad alshiekh (4 months ago)
Thanks alot thus video is more than good . Very helpful One quastion did u mean thw managment level by ur spech im general or there is any different between manager and assistant manager in those advises
The Restaurant Boss (4 months ago)
This applies to anybody in a managerial role.
Yes to Better Days (4 months ago)
The Restaurant Boss (4 months ago)
You are very welcome! Glad you are finding value in my tips.
Oistar (4 months ago)
Great video. Very helpful.
The Restaurant Boss (4 months ago)
Thank you!
Bradley Dunne (4 months ago)
Hi Ryan, For about two years I worked in a fast food restaurant and I noticed that many employees that worked there alongside me that cared so much about their jobs got waived aside whenever there was a possibility of a promotion while at the same time other employees who didn't seem to care as much and constantly got complaints, write ups, etc. were getting them. I know there are different situations for every establishment but have you ever experienced something like that while on the job? And can you tell me any tips to avoid getting stuck in this trap.
The Restaurant Boss (4 months ago)
Unfortunately, because most restaurants don't have clear ways of measuring employees performance, promotions are based on popularity rather than skills and dedication. In fact the employees that care the most are usually more quiet with their heads down working, so less in the face of managers and this can happen.I would suggest finding a restaurant and management team to work for that is truely dedicated to their proffesion where you hard work will shine, if that is not possible then I would suggest that you keep up your good work, but constantly let your managers and owners know your goals and interest in promotions. Learn the next job before it is even available.
Ethan Bult (4 months ago)
Starting a new job as a restaurant manger in a busy mall tomorrow this video has really clarified a lot for me to prep myself for my 1st day
The Restaurant Boss (4 months ago)
Good luck on the new job! So glad we were able to help you out.
zenek kowalski (4 months ago)
good video
The Restaurant Boss (4 months ago)
Thank you!
gopal Basyal (4 months ago)
Well explained
The Restaurant Boss (4 months ago)
Thank you!
Kim Patton (5 months ago)
Thanks Ryan. Your videos never disappoint. Your literally coaching me thru this venture.
The Restaurant Boss (4 months ago)
Your welcome! So glad you are finding value in the content.
Binit kumar (5 months ago)
i need ur help regarding interview as a restaurant manger
The Restaurant Boss (4 months ago)
Good luck with your interview. If you search the YouTube channel, we have discussed this subject.
Cyndi Craig (5 months ago)
I love the orchestra analogy!
The Restaurant Boss (4 months ago)
zee zee (5 months ago)
I watched your videos all the time and they're so helpful to me
The Restaurant Boss (4 months ago)
Thank you! Glad you are finding value in the content.
Tommy Haryoko (5 months ago)
Ryan, thanks for the informative video. Could you describe more about checklist and prepsheet
The Restaurant Boss (4 months ago)
Please check this out and create your free account: https://clickbacon.com you can review examples.
Andres Serrano (5 months ago)
hi ray have question about I working McDonald and I'm part time but my manager she not considered I have other job I work 5pm to 2 am and she put me 6 am to 2pm every day on my 5 day
The Restaurant Boss (4 months ago)
I would have another conversation with her. If she doesn't help, then maybe this isn't the job for you. Good luck!
Andres Serrano (5 months ago)
ask her to changed but she not even not considered my other job the leave me early left
Bobby Martin (5 months ago)
Devendra Giri (5 months ago)
Thanks for the video. Can you upload some with interwievs with spicific thing that a restaurant manager should be doing !
The Restaurant Boss (5 months ago)
We will add it to our list - thank you for the suggestion.
Ashok rohira (5 months ago)
abdel1ish (5 months ago)
Great presentation Thank you
Jeff Relf (5 months ago)
Yo this video was very informational. I have a phone call worth of questions this shit changed my life w knowing I CAN Handle this. No worries I understand there are weirdos out there, but man I think with your advice and my ambition there could be one more successful restaurant in the making....Thanx
The Restaurant Boss (5 months ago)
Hi Jeff! Visit this page and feel free to reach out via the form if you are still interested. https://therestaurantboss.com/start-here-a/
frank harris (5 months ago)
This is awesome great info love it
Ahmed Al-Ameer (5 months ago)
Thank you boss
Joseph bernard (5 months ago)
Hey can you do a video on preparing for a Restaurant manager interview?
Joseph bernard (4 months ago)
great thanks
derrick williams (4 months ago)
Yes that will be nice
The Restaurant Boss (5 months ago)
Thank you for the suggestion!
MorningHawk101 (6 months ago)
very well said and done. sharing with my team
MorningHawk101 (5 months ago)
My boss actually took my advice and played this during a meeting . I followed it up with if you guys don't step it up and do your jobs you can step out and get replaced. Hold your people accountable because I will hold you to the line. No more excuses.
The Restaurant Boss (5 months ago)
Ha ha, they are going to HATE me, but I don't care. We all need to step up our games if we are going to thrive.
Dave (6 months ago)
The Restaurant Boss (5 months ago)
You don't agree???
Akash Saikia (6 months ago)
it has been three months or more but my restaurant is still not giving a fix sale . can you guide me on this part
The Restaurant Boss (5 months ago)
What does that mean?
Denzel Sharper (6 months ago)
You gained a new subscriber. I will be checking up on your website also.
The Restaurant Boss (6 months ago)
Welcome, so happy to have you here.
Lord Trevor LIndeman (6 months ago)
Hi.....Thank you for your videos. Helpful as I have returned back into hospitality here in the UK....
The Restaurant Boss (6 months ago)
Your Welcome.
Vishnu s raj (6 months ago)
It was nice tip
The Restaurant Boss (6 months ago)
Zahara Sayed (6 months ago)
Efren Vergara (6 months ago)
Great video and thanks for sharing, im watching your videos to check what my manager on my restaurant should be doing 👌🏽
The Restaurant Boss (6 months ago)
Forget about what they should be doing by my standards, what do you need them to be doing.
Andrew Ball (6 months ago)
Thanks Ryan, I'm new to the industry. Great video - very helpful.
The Restaurant Boss (6 months ago)
Deborah Rousseau (6 months ago)
how do you avoid burn out or better work/life balance?
The Restaurant Boss (6 months ago)
You must have systems in place so you can take some time off an know that others will execute when you are not there. You just can't work all the time.
Maryam Bakhtiari (6 months ago)
Hello could you please advise me how can I ask you about my university project about restaurant management in London thanks
Sanjula Dilshan (4 months ago)
Maryam Bakhtiari Hy
The Restaurant Boss (6 months ago)
there is a contact form on my website, reach out to me and see if I can help in anyway.
Mo Moss (6 months ago)
Thanks you
The Restaurant Boss (6 months ago)
Your Welcome.
Charlene Evans (6 months ago)
I'm starting a new beginning in asstiant manager position and I enjoyed it and very helpful..thank you
The Restaurant Boss (6 months ago)
Your welcome.
Deepak Gohar (6 months ago)
How to control team
Deepak Gohar (6 months ago)
Thanks sir
Deepak Arya (6 months ago)
Control with control check points, like checklists and prep list
The Restaurant Boss (6 months ago)
I don't understand?
Christina Lee (6 months ago)
Thank you so much for the details details and more DETAILS.
The Restaurant Boss (6 months ago)
Your welcome.
Amir Reza Km (6 months ago)
Hey i just become a supervisor at a kitchen bar and i really need some advice on what to do exactly thanks a lot, your video helps me.
The Restaurant Boss (6 months ago)
Have you seen my online training program called Restaurant Owners Roadmap, it would be a huge help. https://therestaurantboss.com/ror
BoJackson100 (7 months ago)
Great Info!
The Restaurant Boss (6 months ago)
Tomm Wayfarer (7 months ago)
Thank you very much.
Anita Gomez (7 months ago)
I will be interviewing to become a restaurant manager and I must say this definitely was the light bulb that I needed on rocking that interview. Keep up these videos especially for us newbie restaurant managers.
The Restaurant Boss (7 months ago)
Anita Gomez good luck
hassan mwema (7 months ago)
I was a manger but i was not gud how can i change that plz help
The Restaurant Boss (7 months ago)
Keep reading and watching videos, work on it.
Timothy Steele (7 months ago)
Hi Ankit! Just wondering what would be some starting things a new slightly experienced manager should make sure to become efficient and reached in? Ive been in the industry for about 5 years and I've supervised, been a closing manager, and trainer for server/event server as well as gaining experience in bartending as we speak, so I know essentially the FOH and Floor manager duties and positions but I want to become prepared for the office and logistics quite a bit more
The Restaurant Boss (7 months ago)
Gather a solid of business, financials, numbers, marketing, human resource, leadership etc...the rest is easy.
Albert Sotang (7 months ago)
Sir it was a amazing video...thank you....i wanna ask u one thing....i want to be rest. manager bt i don't hv good qualification nor any hotel diploma course certificates still working hard, practice a lot doing self study abt f&b service...is it possible to me to be restaurant manager in near future?????
Albert Sotang (6 months ago)
The Restaurant Boss thank you sir
The Restaurant Boss (7 months ago)
Most managers don't, go get a job with a company you can grow with.
Satroopa Larose (7 months ago)
thank you it was so helpful
Abraham Molina (7 months ago)
Can I triple like this
Elsa G. Gomez (7 months ago)
So no matter what type of manager the same rule applies, correct? What advice do you have for absent or long distant hotel or property managers?
The Restaurant Boss (7 months ago)
It is no different, managers but still be on top of everything and ensure that people are doing the jobs expected of them properly and on time. If all employees were perfect, then we would not need managers.
dilip ghising (7 months ago)
I should have to say to you your advice is very helpful for new comers
Octavio Abrego (7 months ago)
Thank you was very helpful and yes we are the babysitter
abdelaziz tribake (7 months ago)
good job sir
Walid Sayed (7 months ago)
it was great
Megan Sweet (8 months ago)
Got an offer to start up a kitchen in an old theater. I'm young and have little experience with being on my own. I'm ambitious and personable. I am culinary trained and have experience in both small and corporate business atmosphere. I would appreciate any information you wish you had when you started out. Especially in the area of setting up kitchen flow and ordering.

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