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What is the Role of a Restaurant Manager

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Restaurant Owners...I want to share with you exactly what the role of a restaurant manager is. To learn more please either watch the video above or click the link below to read the transcript or listen to the podcast on my website. WATCH THIS VIDEO ON OUR WEBSITE: http://therestaurantboss.com/the-role-of-a-restaurant-manager/ LEARN MORE ABOUT BACON: http://ClickBacon.com DOWNLOAD THE RESTAURANT PROFIT GUIDE: http://restaurantprofitandperformance.com FREE RESTAURANT TRAINING TIPS: http://TheRestaurantBoss.com MORE FREE RESTAURANT TRAINING TIPS: http://RestaurantProfitandPerformance.com SUBSCRIBE: http://www.youtube.com/subscription_center?add_user=gromfinboss At The Restaurant Boss, I post weekly training tips for restaurants and bar’s. Tips range from food and labor cost, to restaurant specific marketing and management. I welcome you to check it out and sign up for my FREE video training series. LET’S CONNECT! Facebook - http://facebook.com/TheRestaurantBoss Twitter - https://twitter.com/RyanGromfin Instagram - http://instagram.com/ryangromfin MORE GREAT VIDEOS https://www.youtube.com/user/gromfinboss Please be sure to like this video and leave your comments or questions below as well as share this video with your friends, co-workers and other restaurant owners, managers and operators. I promise to respond to every comment or question! Thank you, Ryan Gromfin The Restaurant Boss http://TheRestaurantBoss.com
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Text Comments (584)
Ghetto Gunfighter (1 year ago)
You mean kitchen managers are not supposed to be dancing with the line cooks with music full blast??? Thats mine
Michael Lucking (3 months ago)
+Clayton Malliah not restaurants the same, reason why i say this the kitchen manager i work for is cooking the line with us or he doing food prep or helping out on dish. i never see him walk the floor. he will poke his head out to see how busy we are thats it.
Clayton Malliah (7 months ago)
Lol 😂
shymol chatterjee (31 minutes ago)
What questions will ask for restaurant manager interview ? Plzz tel me.
srfzon (1 day ago)
Finally someone speaking the truth - managers need to ‘babysit’ no matter where you are in the world🙂🇲🇭 Love the no nonsense content so you got a subscriber.
Joan Morley (3 days ago)
What is the name of your software? Email me [email protected]
Adan Guzman (25 days ago)
Im a waiter, the corporation came by and told me i should be manager!!!! 😁
Jordan Valdiviez (26 days ago)
Where can I learn more about Restaurant management? Any classes you'd recommend?
The Restaurant Boss (19 days ago)
I have many videos on the subject - search the channel and the blog. We are also working on a course that will be released towards the end of the year.
Abo Mohamed (28 days ago)
Adam Bourgoin (30 days ago)
Just wanted to let you know that you are still the man and I’ve been watching your videos for years now. Thank you sir!
The Restaurant Boss (26 days ago)
Wow! Thank you so much!!! Please let us know if there is a subject you'd like to see covered in a video.
Justin Dennis (1 month ago)
I have another question, if there were to be an incident at work between a member of my kitchen staff and my restaurant manager, is my restaurant manager allowed to fire any of my kitchen staff even though restaurant manager works the front of house and my kitchen staff works in the kitchen? Or would it be more of my restaurant manager is not the boss of my kitchen staff?
Justin Dennis (1 month ago)
Hey I have a question for you. So I’m a chef in training (culinary school) and I was wondering what the difference in roles are between the chef and the restaurant manager? Like when doing things like inventory count in the kitchen and hiring kitchen staff, is the chef the only responsible person for counting inventory in the kitchen and ordering the truck as well as hiring his own kitchen staff? Does the restaurant manager typically stay away from kitchen jobs and leave everything in the kitchen up to the chef?
The Restaurant Boss (18 days ago)
It totally depends on the specific restaurant. In a "perfect" world a GM would oversee a chef and restaurant manager who would each be responsible for their department, but it totally depends on the operation.
Carolyn Muniz (1 month ago)
Woah, I'm a manager for CCF and we are NOT lazy at all. We work so hard.
The Restaurant Boss (1 month ago)
That is fantastic to hear and I know that a majority of the managers working in restaurants do. I worked incredibly hard, most of my videos are geared toward the restaurant owner and operator is looking for answers to challanges they are facing. Plus, I hear from managers all the time when I am in the field that they don't think their job should be be baby-sitting, when in fact, that is nearly exactly what a most of a managers job is.
talajasmine18 (1 month ago)
I work in a fast casual restaurant, how do I deal with a manager that doesnt help when we get slammed and are under staffed, because this person doesn't feel like it falls in her job description.
The Restaurant Boss (1 month ago)
Find a new job and work for managers that care more about your success than their lazy habits. You will have a very hard time changing your manager's behavior. So either suck it up and keep doing an awesome job, or take your awesome self somewhere you will be appreciated.
Right Coast (1 month ago)
I agree with you in just abo it everying. Babysitting, however is a delicate balance. Your team needs to feel like you trust them, and constant babysitting can undermine this. If you have a great team, let them do their job and just focus on the employees that aren't up to par.
The Restaurant Boss (1 month ago)
That was my point. It's a "constant and gentle" pressure. Keep consistent!
Kobir Ahmed (2 months ago)
Sir will u give a job
惡魔狼DemonWolf (2 months ago)
Would like to know skills it takes to be a grate manager in fast-food and requirements.
The Restaurant Boss (2 months ago)
Visit the blog site on my website (therestaurantboss.com) and search for manager. There are a few videos you can watch on the subject.
Jennifer Robinson (2 months ago)
Thanks - This video helped me prep for my manager shift today! I appreciate it.
The Restaurant Boss (2 months ago)
Love it! Glad it was helpful.
Jordan Mack (2 months ago)
i have worked as a line cook for years and that i have seen many managers fail at their position. i have never been the manager and i don't know how approach the owner. i want to help my company grow and run smoother. how can someone with no experience move up into the manager spot?
The Restaurant Boss (2 months ago)
Because they stuck around while everybody else failed and quit. It's called the peter principle. https://www.youtube.com/watch?v=1xvbZSJZxPA&t=4s
David Irizarry (2 months ago)
Danson Kiragu (2 months ago)
hello , i am Planning to start a restaurant and targeted market is university students living in the same building. Any marketing tips?
The Restaurant Boss (2 months ago)
You have a gold mine there with the students. Do a free tasting, hire an intern or two to help spread the word with flyer drops, etc., run daily specials, have quick to go options.
Franca D. Pranovi (2 months ago)
This was great! Where is a good resource for checklists or a general list of “a-day-in-the-life-of-a-manager”
The Restaurant Boss (2 months ago)
I offer some examples in my clickBACON program. If you register for this course, you will be given an offer to try BACON for 30 days and get examples of my checklists. They include a manager/ owner checklist for daily, weekly, monthly, quarterly and yearly tasks. https://therestaurantboss.com/shop-pmep/
Anil Koshy (2 months ago)
Sir, I'm really impressed with your videos, keep on going all the best for your future endeavours
The Restaurant Boss (2 months ago)
Thank you so much!
Ivan Rojas (2 months ago)
Fabulous material
The Restaurant Boss (2 months ago)
Thank you.
L T (2 months ago)
Hey there, As a person in a first time leadership roll, what tools do you reccomend to engage with the team, so that everyone is confident and happy while having respect for their leaders?
The Restaurant Boss (2 months ago)
Show them respect by explaining exactly what you expect from them and then helping them if they struggle. Its really that simple.
Rolax Gunner (2 months ago)
Man if u can help me out with hpw to be good manger for first time .please help me out
The Restaurant Boss (2 months ago)
Keep watching our videos, read some books, take some courses. https://therestaurantboss.com/ror
Robert Robinson (2 months ago)
thanks Ryan.
mukhtar parwan (2 months ago)
at first thanks i am very happy it's very good
Shane chavez (2 months ago)
So Iv been in the restaurant business for about six years. Then I took a year off to work on the floor of a casino as a casino host. The restaurant manager position opened up and j got the job. Problem is I have no management experience. I know I can do it and learn. Your videos are helping.
The Restaurant Boss (2 months ago)
Fantastic, have you seen our online training program https://therestaurantboss.com/ror If you love our free stuff, imagine how good our course is.
zouheir najid (2 months ago)
A men.🙏
Manuel Chuqui (2 months ago)
Big Bertie (2 months ago)
i appreciate this so much as a young restaurant owner !!!
The Restaurant Boss (2 months ago)
Glad it was helpful!
O (2 months ago)
Thank you Ryan
Sokol Baca (3 months ago)
hello i'm from Albania thanks a lot for the video its great i'm applying for a manager job in a restaurant, i have worked in a restaurant for some time (3 yrs) and i think o know pretty much how it works but i'd be glad if you could fill me in more in depth knowledge on where should i focus more or what aspects of it i am more probably to stumble on problems... just to give me a heads up.... thanks in advance
The Restaurant Boss (2 months ago)
This video might help... https://therestaurantboss.com/how-to-get-promoted-restaurant/
komersi (3 months ago)
Love the video, really helps, thanks
The Restaurant Boss (3 months ago)
Awesome! So glad to read this.
Tucker Sam (3 months ago)
Hello, I'm 21 . Going to be manager of a restaurant. Hopefully.. and i wanna say hi . Tq for the free video 😂 Salam from Malaysia
The Restaurant Boss (3 months ago)
Good luck with your new job position - very exciting!
İnanç Kızılyürek (3 months ago)
Joel Jass (3 months ago)
awesome content brother,
The Restaurant Boss (3 months ago)
Thank you!
Brandon Wright (4 months ago)
What are the most important things that someone who is new to management should focus on?
The Restaurant Boss (3 months ago)
That management is BABYSITTING, deal with it. That is exactly your role, to make sure shit gets done.
Jhonatan Juarez (4 months ago)
Yo thank you for the advice I been asking my boss for training and all he said is sorry I’ll get to you didn’t mean to put you on the back burner
The Restaurant Boss (3 months ago)
Keep following up with him. See what steps you can take so it's less for him to do. Keep with it!
Cris Wireless (4 months ago)
I watched the video an I think u made a lot of sense I'm studying more information about becoming a manager
Cris Wireless (4 months ago)
WTF??? I did not post this comment. I don't know who gave you access to my YouTube account, but I did not post this comment, nor watch any restaurant videos and dream about becoming a manager.
The Restaurant Boss (4 months ago)
Great! Happy we could help.
Armstrong Olusoji (4 months ago)
‘Managers are babysitters’. Thanks boss
Shyam Puri (4 months ago)
Really Helpful buddy. Kudos!
The Restaurant Boss (4 months ago)
I am so glad you liked it!
heri johari (4 months ago)
welldone bro.
GCOBISA NGCUTWA (4 months ago)
Thank you. This is very helpful to me
The Restaurant Boss (4 months ago)
Awesome, so glad the video helped you out.
Caroline Mhlongo (4 months ago)
I would like to know how to go about greeting customers as a manager.
The Restaurant Boss (4 months ago)
Great topic idea! We have put that on our to-do list.
Enrique Salazar (5 months ago)
You know my life!
The Restaurant Boss (4 months ago)
Nahom Ghidey (5 months ago)
Great job I love your videos. Thank you!!
The Restaurant Boss (4 months ago)
Glad you are finding value in them!
Abayomi Oladeji (5 months ago)
The Restaurant Boss (5 months ago)
Thank you.
Fares awad allah (5 months ago)
hello sir really your chanal is usefull to me keep it up
The Restaurant Boss (5 months ago)
I am so glad you liked it, anything you want me to film for future training let me know.
Shannon Roker (5 months ago)
How can I find more trainings for my employees to give them the tools they need to succeed??
The Restaurant Boss (5 months ago)
I think you would get a ton of value for my one program and so would your staff, plus once you go through the training you get add on the Employee Training Classroom. Checkout my online course at https://therestaurantboss.com/ror
viney kundra (5 months ago)
Lindy Ashe Nemaramba (5 months ago)
Can you give me ideas on how to be the best restaurant supervisor
The Restaurant Boss (5 months ago)
Hi Lindy! Please visit therestaurantboss.com and click on the blog. Then do a search for "manager" or "management". I have a few videos for you to look at. Also, keep an eye out on this channel as we have some things planned! You might want to subscribe to the channel if you haven't already so you don't miss anything.
gillian owens (5 months ago)
It a trainer restaurant .
gillian owens (5 months ago)
Oh ever Friday are class someone has to been the manager in college .
Tammy Kilmer (5 months ago)
Thank you for posting these You Tube videos! I find them very helpful and insightful! Keep posting them!
The Restaurant Boss (5 months ago)
Thanks Tammy!!! Please share my channel with your contacts as well...keeps the content coming!
Bablu Bharti (5 months ago)
Thanks for the all knowledge sir Respect from heart ❤ Respect from India 🇮🇳
Reno Hagardt (5 months ago)
Hi, i work at a restaurant with my mom and it’s just her and i here at the moment. The owners live in a different state and are only here on occasions. The kitchen here is okay, there a ton of things missing and improvements that can be made that I’m taking action to do. The reason why i am doing this is because the area i am In is up in coming. I want to take role as the kitchen manager and redo the kitchen menu and everything else. What are some things i should start learning and getting familiar with? I’m only 17 but i want to make a slight future out of it.
The Restaurant Boss (5 months ago)
There is a lot of life and learning ahead of you. I would take classes, read books and try to pick up knowledge anywhere you can. If you have time work in other successful restaurants. I think my online course would be a good place for you to start your advanced learning. https://therestaurantboss.com/ror
Vickilla Yaj (5 months ago)
Kira (5 months ago)
I just got promoted but I’m kinda nervous. Thanks for the vid.
The Restaurant Boss (5 months ago)
Good luck!
Alole Adzado (5 months ago)
Please should the manager be in the same dress with staff?
The Restaurant Boss (5 months ago)
NO, they should have a slightly different (nicer) shirt or something so your guests know instantly who is who.
Sharonnxz (5 months ago)
Barista to manager with no experience - thanks for your videos, they’ve been a great help.👏🏻
The Restaurant Boss (5 months ago)
Woot! Woot!!! Congratulations and keep up the great work.
MOHAMMAD RAHIM (6 months ago)
What should i do if my emplyee don't listen to me ?
The Restaurant Boss (5 months ago)
There are multiple factors here, but first is make sure you a documented list of expectations and that they are broken down properly into very small tasks. Then if they are still not completing the tasks, you are going to need to impliment some kind of coaching. I suggest using my 5 step feedback formula, found here. There are many reasons why employees don't listen, mostly it comes down to clear communications and resspect. https://pos.toasttab.com/blog/managing-restaurant-employees
Rosa Rojas (6 months ago)
Thank you
opinion matter (6 months ago)
F&B is an only industry where all monkeys will tell you how you should run your restaurant. Neither they run one nor own it.
opinion matter (6 months ago)
+The Restaurant Boss No, I'm not referring you in any manner. I was saying about people who come to our establishment as guests. If you go see doctor, you don't tell them what medicine he should give you, you don't tell lawyer in what panel code he should defend you and you don't even tell dentist how he should clean your teeth. A guest in Bar or Restaurant out of nowhere will say you should charge beers in happy hours and steak should be bigger and that is why your outlet don't make money.
The Restaurant Boss (6 months ago)
Hi! I am not sure if you are referring to me in this comment, but rest assured I have done my time in both the kitchen and as a restaurant owner and operator before starting my consultancy business.
Echard Bien-Aime (6 months ago)
Great video. 👌🏾
The Restaurant Boss (6 months ago)
Thank you.
fazly wowfaz (6 months ago)
Hi, I just joined as Junior floor Manager. I have a huge experience. Customer satisfaction wise I'm fine, my task I can do, but the problem is I can't really understand how to get the team support on me. I'm being a very good with them, helping them during the operation and making their life easier. Still some team members are rude on me. I'm having a difficulty when I'm handling my team. I know my self I'm not being strike. What are the actions I should take to control them. Also I'm not getting a senior Management support, so I can get respect from my team. I'm just two months of joined, first thing I need my all other managers to be with me. Right now am not getting good support enough. and I have no idea how to stay confident. Please get me good resource for my problem. Thank you. my mail is [email protected]
The Restaurant Boss (6 months ago)
I have a training program that will you with this in great detail, but it all comes down to Raining your standards and holding your team to those standards using systems. I always say, manage systems and develop people. You can learn more here: https://therestaurantboss.com/ror
Ryan Almoite (6 months ago)
Hi Ryan. I worked as a teacher for many years and now stepping out of my comfort zone to explore the food business. I learned a lot from your videos. Thank you.
The Restaurant Boss (6 months ago)
Awesome, so glad the videos help you out.
vijay kumar (6 months ago)
Hello sir am really impressed with your videos and it's motivated me to move further to develop my career goals, thanks a lot for your support by sharing the information about the restaurant manager, need more about restaurant manager duties and responsibilities videos Thanks
The Restaurant Boss (6 months ago)
I am so glad you liked it and we will note your video suggestion ideas!
shrijit Nair (6 months ago)
Helpful video. Is there any age limit for a restaurant manager ??
The Restaurant Boss (6 months ago)
Hi Shirijit! I am assuming you mean how young? Your manager should definitely have experience either working their way up ranks in the restaurant biz or managing other restaurants.
Iroguois Pliskin (6 months ago)
I just came to make sure that I was doing ok lol All I do is babysit and it’s boring and dull, and I go through times where I’m not always doing something, and then I feel like I’m slacking
The Restaurant Boss (6 months ago)
Reality checks are sometimes needed, right?!
Shaher Mohamed (6 months ago)
i need to know menu engineering category pleas
The Restaurant Boss (6 months ago)
I am not sure what you mean by menu engineering category?
Love your advice. I have a question. How can a manager execute all of these things when the company demand of controlled labor is not realistic to the managers day to day operations? When asked for advice on how to be successful , you're told to figure it out.
The Restaurant Boss (6 months ago)
Sounds like a business model that is setup for failure, run away as fast as you can.
Jannae Bechtel (6 months ago)
I loved your video!
The Restaurant Boss (6 months ago)
I am so glad you liked it!
Lucky Mpofu (7 months ago)
Very helpful and informative. I'm looking at things in a different light now. Makes more sense to follow those steps. Thank you
The Restaurant Boss (6 months ago)
Awesome, so glad the video helped you out!
Sandeep kanojiya (7 months ago)
Can you make video on Food and beverage controllers job description
The Restaurant Boss (6 months ago)
Thank you for the suggestion! We have added it to the list!
Malcolm McGrath (7 months ago)
good stuff, I run a cabinet shop, but I think that the construction industry needs to learn a bit more agility from other industries. Thanks
The Restaurant Boss (6 months ago)
Completely agree you can learn a lot from other's example as well.
Clayton Malliah (7 months ago)
Hello Ryan , great video 👍🏻👍🏻👍🏻🙏🏻
The Restaurant Boss (6 months ago)
Thank you!
alex milne (7 months ago)
I some how managed to land a manager job at a popular restaurant chain, no management or restaurant experience. Applied to be a server and she liked me, I’m kinda freaking out! Any advice?
The Restaurant Boss (7 months ago)
Congrats! Have you seen my online training program called Restaurant Owners Roadmap, it would be a huge help. https://therestaurantboss.com/ror
Eduardo Castellon (7 months ago)
Can you come talk to my managers?!?
The Restaurant Boss (7 months ago)
Absolutely! Check out this page. https://therestaurantboss.com/coaching/
ahmad alshiekh (7 months ago)
Thanks alot thus video is more than good . Very helpful One quastion did u mean thw managment level by ur spech im general or there is any different between manager and assistant manager in those advises
The Restaurant Boss (7 months ago)
This applies to anybody in a managerial role.
Yes to Better Days (7 months ago)
The Restaurant Boss (7 months ago)
You are very welcome! Glad you are finding value in my tips.
Oistar (7 months ago)
Great video. Very helpful.
The Restaurant Boss (7 months ago)
Thank you!
Bradley Dunne (7 months ago)
Hi Ryan, For about two years I worked in a fast food restaurant and I noticed that many employees that worked there alongside me that cared so much about their jobs got waived aside whenever there was a possibility of a promotion while at the same time other employees who didn't seem to care as much and constantly got complaints, write ups, etc. were getting them. I know there are different situations for every establishment but have you ever experienced something like that while on the job? And can you tell me any tips to avoid getting stuck in this trap.
The Restaurant Boss (7 months ago)
Unfortunately, because most restaurants don't have clear ways of measuring employees performance, promotions are based on popularity rather than skills and dedication. In fact the employees that care the most are usually more quiet with their heads down working, so less in the face of managers and this can happen.I would suggest finding a restaurant and management team to work for that is truely dedicated to their proffesion where you hard work will shine, if that is not possible then I would suggest that you keep up your good work, but constantly let your managers and owners know your goals and interest in promotions. Learn the next job before it is even available.
Ethan Bult (7 months ago)
Starting a new job as a restaurant manger in a busy mall tomorrow this video has really clarified a lot for me to prep myself for my 1st day
The Restaurant Boss (7 months ago)
Good luck on the new job! So glad we were able to help you out.
zenek kowalski (7 months ago)
good video
The Restaurant Boss (7 months ago)
Thank you!
gopal Basyal (7 months ago)
Well explained
The Restaurant Boss (7 months ago)
Thank you!
KimNikkol Patton (8 months ago)
Thanks Ryan. Your videos never disappoint. Your literally coaching me thru this venture.
The Restaurant Boss (7 months ago)
Your welcome! So glad you are finding value in the content.
Binit kumar (8 months ago)
i need ur help regarding interview as a restaurant manger
The Restaurant Boss (7 months ago)
Good luck with your interview. If you search the YouTube channel, we have discussed this subject.
Cyndi Craig (8 months ago)
I love the orchestra analogy!
The Restaurant Boss (7 months ago)
zee zee (8 months ago)
I watched your videos all the time and they're so helpful to me
The Restaurant Boss (7 months ago)
Thank you! Glad you are finding value in the content.
Tommy Haryoko (8 months ago)
Ryan, thanks for the informative video. Could you describe more about checklist and prepsheet
The Restaurant Boss (7 months ago)
Please check this out and create your free account: https://clickbacon.com you can review examples.
Andres Serrano (8 months ago)
hi ray have question about I working McDonald and I'm part time but my manager she not considered I have other job I work 5pm to 2 am and she put me 6 am to 2pm every day on my 5 day
The Restaurant Boss (7 months ago)
I would have another conversation with her. If she doesn't help, then maybe this isn't the job for you. Good luck!
Andres Serrano (8 months ago)
ask her to changed but she not even not considered my other job the leave me early left
Bobby Martin (8 months ago)
Devendra Giri (8 months ago)
Thanks for the video. Can you upload some with interwievs with spicific thing that a restaurant manager should be doing !
The Restaurant Boss (8 months ago)
We will add it to our list - thank you for the suggestion.
Ashok rohira (8 months ago)
abdel1ish (8 months ago)
Great presentation Thank you
Jeff Relf (8 months ago)
Yo this video was very informational. I have a phone call worth of questions this shit changed my life w knowing I CAN Handle this. No worries I understand there are weirdos out there, but man I think with your advice and my ambition there could be one more successful restaurant in the making....Thanx
The Restaurant Boss (8 months ago)
Hi Jeff! Visit this page and feel free to reach out via the form if you are still interested. https://therestaurantboss.com/start-here-a/
frank harris (8 months ago)
This is awesome great info love it
Ahmed Al-Ameer (8 months ago)
Thank you boss
Joseph bernard (8 months ago)
Hey can you do a video on preparing for a Restaurant manager interview?
Joseph bernard (7 months ago)
great thanks
derrick williams (7 months ago)
Yes that will be nice
The Restaurant Boss (8 months ago)
Thank you for the suggestion!
MorningHawk101 (9 months ago)
very well said and done. sharing with my team
MorningHawk101 (8 months ago)
My boss actually took my advice and played this during a meeting . I followed it up with if you guys don't step it up and do your jobs you can step out and get replaced. Hold your people accountable because I will hold you to the line. No more excuses.
The Restaurant Boss (8 months ago)
Ha ha, they are going to HATE me, but I don't care. We all need to step up our games if we are going to thrive.

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