Watch more How to Write a Letter videos: http://www.howcast.com/videos/92204-How-to-Write-a-Letter-of-Complaint
They say the pen is mightier than the sword, so if you’ve had a bad experience with a company, use your mightiest weapon to get satisfaction!
Step 1: Go straight to the top
Address your letter to the company’s CEO. His secretary will likely forward it to customer service with a personal note, sending your complaint to the top of the pile. In fact, research has found that this trick can triple your chances of a successful outcome.
Step 2: Include back-up
State the problem and include any back-up materials, such as a sales receipt or any previous correspondence. This will show that you are a serious person who will not be ignored until your complaint is resolved.
In addition to your address and phone number, include your email address for a speedy response.
Step 3: Be specific
State exactly what the company can do to keep you as a customer, whether it’s a refund, store credit, or a replacement. If all you do is complain, chances are all you’ll get back by way of apology is a form letter.
Include a reasonable date by which you expect to have a response--two weeks is fair. This will reduce the chances your complaint will land in someone’s to-do-whenever pile.
Step 4: Talk up your loyalty
If you’re a longtime customer, say so! (And even if you aren’t, it doesn’t hurt to fudge a bit.) Companies do not want to lose loyal customers.
Research shows that colorful words like 'appalled,' 'stunned,' or 'shocked,' get better results than quieter ones like 'upset.' Just don’t use more than three of these words, or you’ll end up sounding hostile.
Step 5: Make a vague, veiled threat
Hint--in a polite, friendly way--what will happen if they don’t make things up to you. For example, say, 'I am surprised that no one has complained yet about your customer service in the online reviews I’ve read' to imply is that you might just add a disgruntled account.
Step 6: Keep it short
Keep your letter short and to the point. Studies show that after about a page, or 200 words, people lose interest--and sympathy!
Step 7: Spell check
Don’t forget to spell check your letter. Misspellings make the reader perceive you as unintelligent, which may make them not take your complaint as seriously.
Step 8: End on a positive note
End by thanking the person 'in advance' for resolving the matter.
Did You Know?
Transportation services, like planes and trains, receive the most consumer complaints, according to a survey of professional online complaint services.
My complaint is with LL Bean. They changed their policy. Returned merchandise is now at the discretion of Customer Service. On June 7, 2018, I attempted to return a pair of "Wicked Slippers." One of the slippers were torn at the seam where the leather meets the sole. The claimed it was wear and tear. My wife has never worn them outside the house, and has another pair which she wore intermittently. They refused to accept the return, even though it was a manufacture defect. We never had a problem paying their inflated prices, because they always backed up their merchandise; no longer the case. Sorry, LLBean, we're shopping elsewhere from now on. J.D., FL.
I would say no. First, if you destroy the CEO, you have a good chance of never getting the reparations you asked for, as the company will be in too much chaos to even consider your complaint, or the complaints of others. Plus they will be quite angry with you.
Second, you will most likely receive a visit from one, if not one hundred police officers, hungry for your arrest.
Work out if you need to pay.
When you know your gain you need to work out if you need to report and pay Capital Gains Tax.
You may be able to work out how much tax to pay on your shares.
the same type, acquired in the same company on the same date sold at the same time.
sold other shares in the tax year sold other chargeable assets in the tax year, such as a property you let out claim any reliefs are a company, agent, trustee or personal representative.
Reporting a loss.
The rules are different if you need to report a loss.
Fifth most actively traded share.
Market capital of DKK 206 bn.
Shareholders by geography.
Rest of Europe etc.
Ratings from equity analysts covering the Danske Bank share and consensus earnings estimates.
Selling in special circumstances.
shares you bought at different times and prices in one company shares through an investment club shares after a company merger or takeover employee share scheme shares.
Jointly owned shares and investments.
If you sell shares or investments that you own jointly with other people, work out the gain for the portion that you own, instead of the whole value. There are different rules for investment clubs.
What to do next.